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01279 883119

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Rubber Cheese Towers
Unit N, The Maltings,Station Road,
Sawbridgeworth, Hertfordshire CM21 9JX

CASE STUDY

The Glenlivet

Rubber Cheese are delighted to support The Glenlivet team with their global customer liaison and internal communications.

How We Helped
ONLINE MARKETING
The Glenlivet

In the world of SINGLE MALT whisky, great things come to those who wait.

The Glenlivet

Only ten people in the world have the experience and expertise required to produce The Glenlivet. Led by Master Distiller Alan Winchester, the distillery team work with passion and unswerving attention to detail in order to create batch after batch of the definitive Speyside dram.

How we’ve helped…

A QUICK OVERVIEW

Since 2013 we have delivered professional, global customer liaison and interaction via multiple web-based channels for The Glenlivet, Aberlour & Scapa.

  • We manage customer communications and enquiries on behalf of 3 global brands
  • Have developed a corporate tone of voice and language to answer consumer enquiries for all three brands
  • Engage with global and local market representatives to ensure positive outcomes for all parties
  • Offer monthly reporting to monitor service levels 

We design a number of internal communications for The Glenlivet team, from graphic elements for both web & print, to fully designed presentations.

Rubber Cheese have provided outstanding global and market support

The team at Rubber Cheese have provided outstanding global and market support for our emailer responses across numerous sites. Consistently delivering on tone and timely responses to enquiries from across the globe, while also working with the upmost professionalism with our internal colleagues, has provided the Malt’s team at Chivas Brother’s with a valuable resource in reliable customer communications.

Michael Wilson Global Assistant Brand Manager – The Glenlivet Chivas Brothers Ltd

The Results

SUCCESS

We have delivered a consistent, timely and professional service at all times. The contract has been both extended to additional brands and renewed three times during our period.

  • Consumer enquiries are now dealt with in a timely and professional manner
  • Consumer receive a consistent and professional tone of voice
  • We have received numerous commendations from customers and the business