Kelly interviewed on The Brown Sign Project podcast – Customer Journey Mapping – Episode 2

The tables have been turned, and this time Kelly has been interviewed on The Brown Sign Project podcast.

Customer Journey Mapping Episode 2 – You’ve got their interest and possibly their money, what now? with Kelly Molson and Joe Robinson

From buying tickets online and joining the queue to signing up for your newsletter and leaving a review, we look at all stages of the customer journey and what they meant to the wider business.

In this episode we are joined by Kelly Molson and Joe Robinson as we discuss the overarching ideas of Customer Journey Mapping as we attempt to answer the question – You’ve got their interest and possibly their money, what now??

Hosted by Carlton Gajadhar and Carly Straughan.

You can find out more about your hosts here:

Carlton on Linkedin and www.carlton-gajadhar.com

Carly on Linkedin  and www.qlineconsulting.com

Listen to the podcast!

Author:

Kelly Molson Managing Director

Host of the popular Skip the Queue Podcast, for people working in or working with visitor attractions, she regularly delivers workshops and presentations on the sector at various national conferences and universities including The Visitor Attractions Conference, ASVA and Anglia Ruskin University.

Read more about me